Lackadazee takes pride in our jewelry.

Read below to see if your jewelry is covered by Lackadazee's warranty.

For returns & exchanges, click HERE.

Warranty Reminders:

Lackadazee warranties only cover manufacturing defects and do not cover loss, theft, negligence or normal wear & tear. We reserve the right to charge for any repairs that are due to normal wear & tear, negligence or that fall outside of our warranty stipulations. Any repairs, customizations or work done on Lackadazee jewelry done by a third party jeweler will automatically void all warranties. *Lackadazee is responsible for determining whether an item is eligible for a repair covered by our warranty.

Non-Special Occasion Jewelry:

All Lackadazee jewelry is backed by a one year guarantee. If an issue arises with your Lackadazee piece due to manufacturing* within a year from the date of purchase, Lackadazee will repair or replace your item with no additional charge.

Contact us at lackadazee@gmail.com or call 502-242-7414 for assistance.

Special Occasion Jewelry: 

All special occasion rings are backed by our lifetime warranty.

The warranty covers accent stones and issues that may arise with the special occasion item due to manufacturing, provided the customer has completed each annual check-up. Missing an annual checkup will result in the voiding of all warranties.

The warranty excludes any repairs and accent stone replacements needed due to negligence, loss, theft or normal wear and tear and main stones. 

Lackadazee reserves the right to charge for any repairs that are due to normal wear & tear, negligence or that fall outside of our warranty stipulations. Any repairs, customizations or work done on Lackadazee jewelry done by a third party jeweler will automatically void all warranties.

Contact us at lackadazee@gmail.com or call 502-242-7414 for assistance. 

Permanent Jewelry: 

Our permanent jewelry is backed by a two week guarantee. Any issues that arise outside of the two week period are not be covered by our warranty.

Should an issue arise with your permanent jewelry within two weeks of the purchase date, contact lackadazee@gmail.com or call us at 502-242-7414 for assistance.

Repair: 

All items must be received and assessed by Lackadazee before it can be determined whether the items is under warranty and eligible for a complimentary repair. If an item is not under warranty, there may be an additional fee associated with the repair.

To submit a repair request, contact lackadazee@gmail.com with

• The name associated with the order

• Order number (4 digit number on receipt)

• Reason for repair (include details and an image, if possible.

Shipping: 

If an item is not under warranty, the customer is responsible for all shipping fees associated with repairs.

If an item is under warranty, Lackadazee will cover any shipping costs related to returning the newly repaired item back to the customer.

Customers are responsible for the cost of shipping items to Lackadazee for a repair, regardless of whether the item is under warranty.

Lackadazee is not responsible for items that are lost or damaged items during shipping. We highly suggest insuring any packages for the full amount.

Need a repair? We got you.

Contact lackadazee@gmail.com with the following information:
- Name
- Order number (5 digit number on receipt)
- Reason for repair

All items must be received and assessed by Lackadazee before it can be determined whether the items is under warranty and eligible for a complimentary repair. If an item is not under warranty, there may be an additional fee associated with the repair.

If you are not completely satisfied with your purchase for any reason, you may request a return for a full refund or credit/exchange within 14 days of the delivery date. Issue with your item? Check out our Warranty & Repair Policy.

Items returned/exchanged without prior notification and approval will not be accepted and be returned to sender.

Subject to a 15% Restocking Fee:

- Special Occassion Items

- Items with a cost equal to $1000 or more

• Items purchased using layaway, third party BNPL plans (including, but not limited to, Affirm)

Final Sale. Not eligible for returns/exchanges:

- Items that have been altered, customized, resized, engraved

- Purchased on sale

- Permanent jewelry

To Begin a Return

1. Contact Us

Include the following information:

• Name associated with order
• Order number (4 digit number on receipt)
• Item you wish to return
• Reason for return (include as many details and images as possible)

2. Ship It Back

• Items must be unworn and in original packaging. Any items that fail to meet this requirement will be ineligible for a return.
• All return packages must be postmarked within 7 days of the request being accepted.
• Customers are responsible for all shipping costs associated with returns and exchange
• It is highly suggested that customer's insure return packages for their full value. Lackadazee is not liable for any items that get lost or damaged during transit. A refund cannot be guaranteed without proof of shipping insurance.

3. Refund

• Once Lackadazee receives and inspects the item, a refund will be issued to the original payment method (minus applicable restocking and shipping fees).

Permanent Jewelry

All permanent bracelets are final sale and not eligible for exchanges/refunds.

Permanent jewelry appointment cancellations are only eligible for store credit exchanges.

No-call, no-show permanent jewelry appointments are not eligible for store credit refunds.

Please visit our Permanent Jewelry page for more information.

Special occasion items are eligible for a full exchange or return within 14 days of in-store purchase or delivery date, minus a 15% restocking fee.

Items must be unworn and in original packaging to be eligible for a return.

Items that have been altered, customized, resized or purchased on sale are final sale and are not eligible for a return. This includes but is not limited to; engravings, speciality stones, customized settings, personalizations, etc.

To Begin a Return

1. Contact Us

Include the following information:

• Name associated with order
• Order number (4 digit number on receipt)
• Item you wish to return
• Reason for return (include as many details and images as possible)

2. Ship It Back

• Items must be unworn and in original packaging. Any items that fail to meet this requirement will be ineligible for a return.
• All return packages must be postmarked within 7 days of the request being accepted.
• Customers are responsible for all shipping costs associated with returns and exchange
• It is highly suggested that customer's insure return packages for their full value. Lackadazee is not liable for any items that get lost or damaged during transit. A refund cannot be guaranteed without proof of shipping insurance.

3. Refund

• Once Lackadazee receives and inspects the item, a refund will be issued to the original payment method (minus applicable restocking and shipping fees).

For information on standard returns & exchanges, click here.

All permanent bracelets are final sale and not eligible for exchanges/refunds.

Permanent jewelry appointment cancellations are only eligible for store credit exchanges.

No-call, no-show permanent jewelry appointments are not eligible for store credit refunds.

Please visit our Permanent Jewelry page for more information.

Items that have been altered or customized or items purchased on sale are considered final sale and are not eligible for return/exchange.

This includes, but is not limited to, permanent jewelry, resized items, speciality stones, partial customs, engravings, etc.

Any non-jewelry items (jewelry cleaner, polish clothes, signature jewelry boxes and more) are not final sale & not eligible for returns or exchanges.

At this time, Lackadazee only ships within the USA. If you want to see Lackadazee ship to your country, let us know!

All tracking information is sent automatically to the email associated with your order.

Don't see email updates? Check your spam or promotions folder.

All items are packaged and shipped using consciously sourced materials.

Lackadazee honors customer requests for reduced packaging in any ship out or pick up orders.

Shipping Materials:

• Including boxes, shipping tape, tissue paper, leaflets and business cards are made from 100% post consumer recycled materials and printed using non-toxic, bio-based ink.
• All items in a package (besides the heavy duty sticker) can be recycled or commercially composted.

Product Materials:

• Including our standard and signature jewelry boxes, cotton pouches and paper inserts are consciously sourced and designed to reuse.

Poly-Based Items:

• Each order comes with one poly-based, heavy-duty Lackadazee sticker. This can be left out, upon request.
• The standard ring box comes with a poly-based cushion insert, which is used to keep the ring secure and in place. This can be reused.
• The standard jewelry box comes with a poly-based cushion to keep jewelry secure and in place. This can be reused.

Have a specific shipping request or questions regarding our shipping & packaging materials? Contact us.

You sure can!

Leave a note at checkout requesting reduced packaging.

We will do our best to accommodate your request while ensuring your jewelry is safe & secure.

Click here to book a permanent jewelry appointment

Yes, walk-ins are accepted anytime during open hours.

For large group or weekend walk-ins, we suggest calling Lackadazee at 502-242-7414 to ensure the shortest wait time possible.

Open Hours
Wednesday - Friday 11am - 6pm
Saturday 11am - 4pm

Yes. Lackadazee offers private parties for large groups. For more information, click here.

The mission of our recycling program is to provide customers with a convenient, safe and transparent way to properly dispose of unwanted/broken jewelry.

This is not a "cash for gold/silver" initiative. Any accepted items will be eligible for a shopping credit that can be used online or in-store.

Complete the following steps:

1. Choose Your Items:

Accepted Items: Solid gold (10k, 14k, 18k, 22k, 24k), sterling silver or authentic gemstones (diamonds, sapphires, opals, aquamarine, etc.).

Non-Accepted Items: Titanium, platinum, stainless steel. Cracked or damaged gemstones. Swarovski crystal and imitation gemstones. 9k gold or less. Gold plate or gold fill items can be recycled but are not eligible for perks.

2. Print & Fill Out:

The Jewelry Recycling Program Form. 

3. Secure Items:

Place the form and the items you want to be recycled (make sure the items are secure and not loose in the package) into a package.

4. Ship or Drop Off:

Drop off the package at our store during open hours

OR ship to

5. Quality Verification:

Once your package has been received, you will receive an email letting you know your items arrived safely. All items will undergo a quality verification by our trained staff. If they meet our requirements, you'll receive a store credit to our shop in exchange for your item. The higher the quality and weight of the items, the higher the credit.

In order to test the quality of metals, jewelry may need to be CUT INTO OR THE SURFACE MAY BE SCRAPED. By sending in any items, you are consenting to our metal smiths scraping or cutting into any items sent.

Lead Time: Please allow 2-4 weeks for your items to undergo quality verification.

 6. Get Your Store Credit:

Once quality verification has been completed, you will receive an email letting you know how much store credit you've earned.

7. You're All Done!

Accepted items will be melted down, turned into new products & will help reduce waste in the fine jewelry industry.

Non-Accepted items can either be returned to you or we will do our best to find a purpose for them. Please note which you would prefer on the Jewelry Recycling Program Form.

What can I send in?

You can send anything containing gold (10k-24k) or sterling silver. That includes broken jewelry, brooches, silver flatware, rings, scraps of silver/gold, etc.

We accept plated or filled items however these items are not eligible for store credit. If you're unsure of whether we will accept an item, email lackadazee@gmail.com with a picture and description of the item.

Why aren't plated or fill items eligible for perks?

Lackadazee does not have the capability to recycle plated or filled items. For this reason, we will accept these items for our recycling program only for your convenience. These items cannot be used by Lackadazee and will be sent to a third party program to be properly recycled.

What do I get in exchange for my items? 

As this is a recycling program, we do not offer cash for items. We do, however, offer a Lackadazee store credit for any items that meet our requirements based on the items type, weight and quality as a thank you for responsibly recycling your precious metals!

How Do I Turn My Items Into the Recycling Program?

Items can either be dropped off at Lackadazee or mailed to 

If my items do not meet the Recycling Program requirements or I change my mind, can I get my items back?

Absolutely! Once your items have been received and processed, you will receive an email letting you know if your items met our requirements and how much store credit you are eligible to receive. You have 10 business days to respond and confirm before items are recycled or donated. If you would like your items back, please be aware that you are responsible for shipping & handling on returns.

Do you accept diamonds and other gemstones?

This is a general guideline for jewelry care. Each piece of jewelry is unique and has specific cleaning needs. If you have questions on the care of your jewelry, contact us.

General Care

Gold, gemstones, and even diamonds can chip, crack, or scratch if they are knocked against an object that has a stronger composition. Gemstones like opals, pearls, turquoise, etc. are particularly soft stones and are easily susceptible to chips and fractures. Handle with care.

Check out the ethics that guide Lackadazee & learn more about our sustainability practices.