If you are having issues with your purchase, please contact us! We value your purchase and we stand behind our work. Your experience is very important to us, please reach out if you have any issues. For more information see our Warranty & Repair Policy.
What can be returned:
Each return is subject to approval. For eligibility, contact us within 14 days of purchase. To cancel an order, email us asap. Please note, after orders are placed, made to order items may be ineligible for cancellation, or may require a restocking fee.
Subject to a 15% Restocking Fee:
- Items with a cost equal to $1000 or more
- Items purchased using layaway, third party BNPL plans (including, but not limited to, Affirm)
Final Sale. Not eligible for returns/exchanges:
-Items that have been custom orders, items that have been altered, resized, custom engraved
- Permanent Jewelry
- All permanent bracelets are final sale and not eligible for exchanges/refunds.
- Permanent jewelry appointment cancellations are only eligible for store credit exchanges.
- No-call, no-show permanent jewelry appointments are not eligible for store credit refunds.
- Please visit our Permanent Jewelry page for more information.
To Begin a Return
1. Contact Us
In the email, include the following information:
- Name associated with order
- Order number (4 digit number on receipt)
- Item you wish to return and the reason you'd like to return.
- Returns are can be made in person at our store as well.
2. Ship It Back
- Items must be unworn and in original packaging.
-
Make sure your return is prepaid and fully insured for the full purchase amount
-
Unless your item arrived damaged, you are responsible for all shipping costs.
3. Refund
- Once we receive the item, a refund will be issued to the original payment method (minus applicable restocking and shipping fees). You will receive email confirmation.
