Returns & Exchanges

Holiday Returns & Exchanges

Lackadazee's annual summer break will be from June 19th - July 8th.

Any returns requested during that time will be honored when we return from break. Jewelry must be unworn and in original packaging. Does not apply to customs, altered, resized or personalized items.

 

Warranty & Repairs

Issue with your item? Click HERE to see if your item is covered by Lackadazee's Warranty & Repair Policy.

 

Returns

If you are not completely satisfied with your purchase for any reason, you may request a return for a full refund or credit/exchange within 14 days of the delivery date. Special Occassion Items with a cost equal to $1000 or more are subject to a 15% restocking fee of item's subtotal.

Items must be unworn and in original packaging. 

Items returned/exchanged without prior notification and approval will not be accepted and be returned to sender.

 

To Begin a Return

1. Contact lackadazee@gmail.com 

  • Name associated with order
  • Order number (4 digit number on receipt)
  • Reason for return (include details and images, if possible)

2. Ship It Back

 

  • All return packages must be postmarked within 7 days of the request being accepted.
  • Customers are responsible for all shipping costs associated with returns and exchange
  • It is highly suggested that customer's insure return packages for their full value. Lackadazee is not liable for any items that get lost or damaged during transit. A refund cannot be guaranteed without proof of shipping insurance.

3. Refund

  • Once Lackadazee receives and inspects the item, a r efund will be issued to the original payment method (minus applicable restocking and shipping fees).

 

Customs, Altered, Personalized, Sale Items

Items that have been altered, customized or purchased on sale are considered final sale and are not eligible for return/exchange.

 

Permanent Jewelry

All permanent bracelets are final sale and not eligible for exchanges/refunds.

Permanent jewelry appointment cancellations are only eligible for store credit exchanges.

No-call, no-show permanent jewelry appointments are not eligible for store credit refunds.

Please visit our Permanent Jewelry page for more information.