Returns & Exchanges

Extended Holiday Returns & Exchanges

Any items purchased from December 1st to December 24th can be returned or exchanged until February 1st, in compliance with our normal return policy requirements.

Please note: Lackadazee's annual holiday break will be from December 24th-January 17th. Any returns requested during that time will be honored when we return from break. Jewelry must be unworn and in original packaging. Does not apply to customs, altered, resized or personalized items.

 

Non-Special Occasion Items

If you are not completely satisfied with your purchase for any reason, you may request a return for a full refund or credit/exchange within 14 days of the delivery date.

We will provide you with a prepaid return label. A shipping fee of $6 will be deducted from the total refund amount. If you exchange for a new item, Lackadaze will pay for the return label. 

All return packages must be postmarked within 7 days of receiving the return label. Any return labels that have not been postmarked within 7 days will be voided.

Refunds are processed back to the original payment method minus restocking, and shipping fees, as applicable. 

Items returned/exchanged without prior notification will not be accepted and be returned to sender.

Contact us at lackadazee@gmail.com with your name, order number (4 digit number on receipt) and reason for return to begin the return process.

  

Permanent Jewelry

All permanent bracelets are final sale and not eligible for exchanges/refunds.

Permanent jewelry appointment cancellations are only eligible for store credit exchanges.

No-call, no-show permanent jewelry appointments are not eligible for store credit refunds.

Please visit our Permanent Jewelry page for more information.

 

Special Occasion Items

Special occasion items (gemstone rings, gemstone necklaces, gemstone earrings and gold bands) are eligible for an exchange or return within 14 days of purchase. Items must be unworn and in original packaging. 

Please note: Returns and exchanges of special occasion items with a cost equal to $500 or more are charged a 15% restocking fee.

Refunds are processed back to the original payment method minus restocking, and shipping fees, as applicable. 

 

Customs, Altered, Personalized, Sale Items

Items that have been altered, customized or purchased on sale are considered final sale and are not eligible for return/exchange.