If you are not completely satisfied with your purchase for any reason, you may request a return for a full refund or credit/exchange within 14 days of the delivery date. Issue with your item? Check out our Warranty & Repair Policy.
Items returned/exchanged without prior notification and approval will not be accepted and be returned to sender.
Subject to a 15% Restocking Fee:
- Items with a cost equal to $1000 or more
- Items purchased using layaway, third party BNPL plans (including, but not limited to, Affirm)
Final Sale. Not eligible for returns/exchanges:
- Items that have been altered, customized, resized, engraved
- Purchased on sale
- Permanent jewelry
To Begin a Return
1. Contact Us
Include the following information:
- Name associated with order
- Order number (4 digit number on receipt)
- Item you wish to return
- Reason for return (include as many details and images as possible)
2. Ship It Back
- Items must be unworn and in original packaging. Any items that fail to meet this requirement will be ineligible for a return.
- All return packages must be postmarked within 7 days of the request being accepted.
- Customers are responsible for all shipping costs associated with returns and exchange
- It is highly suggested that customer's insure return packages for their full value. Lackadazee is not liable for any items that get lost or damaged during transit. A refund cannot be guaranteed without proof of shipping insurance.
3. Refund
- Once Lackadazee receives and inspects the item, a refund will be issued to the original payment method (minus applicable restocking and shipping fees).
Permanent Jewelry
All permanent bracelets are final sale and not eligible for exchanges/refunds.
Permanent jewelry appointment cancellations are only eligible for store credit exchanges.
No-call, no-show permanent jewelry appointments are not eligible for store credit refunds.
Please visit our Permanent Jewelry page for more information.
