Returns & Exchanges

Holiday Returns & Exchanges

Lackadazee's annual summer break will be from June 11th - June 26th.

Any returns requested during that time will be honored when we return from break. Jewelry must be unworn and in original packaging. Does not apply to customs, altered, resized or personalized items.


Warranty & Repairs

Click HERE to see if your item is covered by Lackadazee's Warranty Policy.


Non-Special Occasion Items

If you are not completely satisfied with your purchase for any reason, you may request a return for a full refund or credit/exchange within 14 days of the delivery date.

Once a request has been accepted, customers are responsible for all shipping costs associated with returns and exchanges. It is highly suggested that any returns or exchanges get insured for their full value. A refund cannot be guaranteed without proof of insurance. Lackadazee is not liable for any items that get lost or damaged during transit.  

All return packages must be postmarked within 7 days of the request being accepted.  

Refunds are processed back to the original payment method minus restocking, and shipping fees, as applicable. 

Items returned/exchanged without prior notification will not be accepted and be returned to sender.

Contact us at with your name, order number (4 digit number on receipt) and reason for return to begin the return process.


Special Occasion Items

Special occasion items (gemstone rings, gemstone necklaces, gemstone earrings and gold bands) are eligible for an exchange or return within 14 days of purchase. Items must be unworn and in original packaging. 

Please note: Returns and exchanges of special occasion items with a cost equal to $500 or more are charged a 15% restocking fee.

Refunds are processed back to the original payment method minus restocking, and shipping fees, as applicable. 


Permanent Jewelry

All permanent bracelets are final sale and not eligible for exchanges/refunds.

Permanent jewelry appointment cancellations are only eligible for store credit exchanges.

No-call, no-show permanent jewelry appointments are not eligible for store credit refunds.

Please visit our Permanent Jewelry page for more information.




Customs, Altered, Personalized, Sale Items

Items that have been altered, customized or purchased on sale are considered final sale and are not eligible for return/exchange.